• Guests are requested to conduct themselves appropriately at all times and comply with the policies of Green Royale Living Spaces. This includes respecting the property, employees, other guests, and their health and safety.
• Guests should not disrupt the comfort and enjoyment of other guests, interfere with the smooth operation of the facility, or cause offense to others, including staff. We reserve the right to refuse accommodation or services or to remove any guest from the facility if, in our reasonable opinion, these provisions are breached. In such cases, we are not obligated to refund the guest for lost accommodation. The
apartment is solely for the named resident & occupancy. Allowing anyone other than the named resident to stay in the apartment is not permitted. Friends and relatives may visit guests in their apartments but cannot stay overnight. Visitors should register their details with the manager.
• Guests must inform the manager of any loss or damage to the facility, furnishings, or equipment caused by themselves or persons under their control.
• Guests will be liable to pay, on demand, the amount required to rectify any damage caused or to replace any items missing from the facility.
• Green Royale Living Spaces does not accept responsibility for any loss or damage to cash, property, jewellery, clothing, or personal belongings of the guests during their stay.
• Guests should lock their rooms when going to bed and not leave the key in the keyhole. Green Royale is not responsible for the loss of guests &  belongings not entrusted to the management, whether due to staff, agents, or any other cause, including theft or pilferage.
• Guests should not store or place any inflammable, combustible, or objectionable substances or liquids on the perimeter or in the facility.
• The facility has a strict no-smoking policy in the apartments and communal areas, which must be adhered to at all times.
• Guests must observe Green Royale policies in line with government rules and regulations regarding alcoholic drinks. Alcohol consumption is not allowed in the common areas of the building. Guests should not behave in a manner that hampers the tranquility of the facility or create inconvenience for other guests or neighbours.
• Pets are not allowed in the apartments or the facility.
• Force Majeure – Green Royale Living Spaces accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected

directly or indirectly by force majeure or any circumstances beyond its reasonable control, including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire, or failure of electric power, gas, water, or other utility services, plant machinery, computers, vehicles, or any collapse of building structures.

Privacy Policy
1. Introduction:
Green Royale Living Spaces is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility or website. Please read this policy carefully to understand our views and practices regarding your personal data.
2. Information We Collect:
We may collect and process the following information
about you:

• Personal Identification Information: Name, address, email address, phone number, date of birth, and identification documents.
• Financial Information: Payment details and transaction history.
• Usage Data: Information about how you use our facility, services, and website.
• Technical Data: IP address, browser type, and operating system.
• Communication Data: Records of your correspondence with us, including emails and phone calls.
• Visitor Information: Details of visitors you register.

3. How We Use Your Information :
We use the information we collect in the following
ways:

•  To provide and manage your accommodation and services.
• To process payments and manage billing.
•  To improve our facility, services, and website.
•  To communicate with you regarding your stay, inquiries, and updates.
•  To ensure the safety and security of our guests, employees, and property.
•  To comply with legal obligations and enforce our terms and conditions.

4. Disclosure of Your Information:
We may share your information with;

•  Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, maintenance, and customer support.
•  Legal Authorities: When required by law or to protect our rights, property, or safety.
•  Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security :
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or data storage system can be guaranteed to be 100% secure.

6. Data Retention :
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights:
You have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
•  Rectification: Request correction of inaccurate or incomplete data.
•  Erasure: Request deletion of your personal data when it is no longer necessary or if you withdraw consent.
•  Restriction: Request restriction of processing your personal data.
•  Objection: Object to the processing of your personal data for certain purposes.
• Data Portability: Request transfer of your personal data to another party.

To exercise these rights, please contact us using the contact information provided
below.

8. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email. Please review this policy periodically for any updates or changes. By staying at Green Royale Living Spaces or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection,
use, and disclosure of your personal data as described herein.

Terms of Booking & Cancellation Policy
By placing a booking with us (the property management/ manager/representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

Booking Process
To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the
lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission. Upon receipt of a direct booking via our website or via phone, our manager will check availability of the apartment and will communicate with the guest regarding the availability and will provide bank details for payment. Once payment has been received as detailed below, booking will be formally confirmed and communicated to the guest.

Payments can be made using debit/credit card as well as by digital bank transfer. You will be sent an invoice with bank details or details of google pay. For advance bookings, 50% of the payment should be made in advance and the remaining payment should be made prior to the check-in. In the event of a last minute booking, full payment is required regardless of number of nights booked.
Any charges raised against us by our banks for handling dishonoured cheque & bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

Cancellation, Returned Deposit & Non-Arrival Conditions
Guests who need to cancel a booking should contact us as soon as possible. Payments already paid are only returned in accordance with the following conditions; Cancellation made 7 days or more in advance of arrival date = Full refund Cancellation made 7 days or less of arrival date = 50% refund Cancellation made 3 days or less of arrival date = No refund issued.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit any monies paid and the full amount of the booking will be due. Cancellations made mid-stay will not be refunded if the booking is for 7 nights or less. If over 8 nights the guest will be charged for nights used plus 3 nights.  In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

Contact Us If you have any questions or concerns about our Policies stated above.

Green Royale Living Spaces
24/1276, RP Lane, Kowdiar, Trivandrum – 695003, Kerala, India
E: greenroyaleapartments@gmail.com
PH: +91 9633120777, +91 8848057482